Terms of Service

The Terms of Service governs the use of the Buho Boost website. By using this website, you expressly agree to these Terms of Service. By placing an order for products featured on the Buho Boost website you are entering into a Contract with Buho Boost. The Contract will only be formed after you have placed your order and have received it.

The website www.buhoboost.com is owned and operated by us: Buho Boost L.L.C-FZ registered in Dubai, United Arab Emirates.

Applicable Law and Jurisdiction

United Arab of Emirates is our country of domicile. The Laws of the United Arab Emirates shall govern the use of the Website and the Terms of Use. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.

Your Use of the Buho Boost Website

You must be at least 18 years of age to place an order on the Buho Boost website. Customers using the website who are under the age of 18 shall not register as a User of the website and shall not transact on or use the website. You certify that the information you provide on or through the Buho Boost website is accurate and complete. You are entirely responsible for the confidentiality and security of your account information, including the username and password. Buho Boost is not liable for any loss resulting from unauthorized use of your account. Your account may be restricted or terminated for any reason at our discretion. 

Order Agreement and Billing

We accept payments by Visa or MasterCard debit and credit cards in AED for our products and services. The displayed price and currency at the checkout page, will be the same price and currency printed on the Transaction Receipt and the amount charged to the card will be shown in your card currency. The Cardholder must retain a copy of transaction records and Merchant policies and rules. You represent and authorize that you have the right to use any form of payment that you provide to us. The billing information that you provide to us must be accurate. Providing inaccurate billing information is a breach of the Terms of Service and may result in the cancellation of your order. 

We reserve the right to refuse or cancel any order, including a limitation on the quantities available for purchase, inaccurate information, errors in product or pricing information. If your order has been cancelled after your debit or credit card has been charged, we will issue a refund back to your debit or credit card. We will endeavor to contact you if the entire or any portion of your order is cancelled or if additional information is required to accept your order. By confirming your order at the end of the checkout process, you agree to accept and pay for the product(s) and the associated shipping and handling fees and applicable taxes.

OFAC Sanctioned Countries

We will not trade with or provide any services to individuals and companies owned or controlled by, or acting for or on behalf of, OFAC (Office of Foreign Assets Control) targeted countries AND individuals, groups, and entities, such as terrorists and narcotics traffickers designated under the OFAC programs that are not country-specific.

Returns and Cancellations

We have a 7-day return policy. You have 7 days after receiving your order to request a refund. Since we process orders quickly, we request that you inform us immediately if you would like to cancel your order in writing to info@buhoboost.com.

Order cancellation after the order is fulfilled is not guaranteed. You must notify us via email to info@buhoboost.com if you wish to cancel your order. Orders that are canceled will be subject to refund fees. Refunds for online orders will be made back to the payment method used by the customer. Please allow us up to 30 days for the refund transfer to be completed.   

You can learn more about our return policy here.

Deliveries 

We deliver to all seven Emirates in the UAE - Dubai, Abu Dhabi, Fujairah, Ras Al Khaimah, Sharjah, Ajman, and Umm Al Quwain. Delivery charges vary depending on the order value and delivery location. These will be mentioned on the checkout page. We offer free shipping on all orders above the value of AED 699. Deliveries within the UAE shall be within 1-2 working days (Monday through Friday). Your order will be delivered to the address specified in your order. We do not accept responsibility for incorrect postal addresses provided by you. 

To learn more about our shipping policy, please click here.

Force Majeure

We shall not be liable for any events of breach, interference, or delay of our performance or our obligations that are beyond our reasonable control. We will not be liable for any “Event of Force Majeure” regardless of whether the circumstances in question have been foreseen. Force Majeure refers to any act of nature, act of government, event, or accident that happens beyond our reasonable control which can include, but is not limited to: hackers, riot, civil unrest, war, warlike operations, national emergencies, terrorism, strikes, lock-outs, natural disaster, fire, explosion, storm, flood, weather conditions, accident, failure of public utility supplies. We may suspend the Contract with written notice until the Force Majeure event ends. We may terminate the Contract in the event the Force Majeure event does not end within a reasonable period of time. In this event, neither you nor we shall be liable for the termination of the Contract. Any undelivered orders will be refunded to you. 

Liability

The Buho Boost website is not intended to provide any diagnosis, treatment, or medical advice. The products, services, information provided on the Buho Boost website, and information provided on any third-party websites that we may link to, are provided for informational purposes only and should not be considered as a substitute for veterinary advice. Information on the Buho Boost website is not comprehensive and does not cover all diseases, ailments, physical conditions or their treatment. Contact your veterinary healthcare professional promptly for any health-related questions. Never disregard or delay medical attention based on information that you may have read on the Buho Boost website.

You should not use the information or services on the Buho Boost website to diagnose or treat any health conditions. Consult with your veterinary healthcare professional and read the information provided by the product manufacturer and on the product label and packaging, prior to using any product on your animal. If there are any discrepancies between information provided on the Buho Boost website and that on the product label or packaging, you should follow the information provided on the product label or packaging. We do not accept liability for any results from using the products that we sell. Comments, product reviews, and product ratings by any employees or users of the Buho Boost website are strictly their personal views made in their personal capacity, and are not intended to substitute appropriate medical advice from a veterinary healthcare professional.

Intellectual Property Rights

Buho Boost either owns the intellectual property rights in the underlying HTML, text, images, audio clips, video clips, software and other content that is made available to you on this website, or has retrieved the permission of the owner of the intellectual property to use such content on the Website. The Content may not be copied or redistributed either in whole or in part without our prior written permission, except as expressly and specifically permitted under these Terms of Service.

Indemnification

You agree to indemnify and hold us harmless from any loss, liability, claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of or relating to your use of the Website, including your use of the Website to provide a link to another site or to upload content or other information to the Website, or your violation of any of the provisions of the Terms of Use, including, without limitation, any of the warranties, representations and undertakings; your violation of any applicable laws, including, without limitation, data protection or anti- spam laws; or the manner in which you use our Services, including, without limitation, that the content you post, the items you list or your infringement on the Intellectual Property Rights of any third party or that the content of your listings is slanderous, defamatory, obscene or violates any other rights (including privacy rights) of any third party (including other Buho Boost users).

Contact Information

Questions about the Terms of Service should be sent to us at info@buhoboost.com. Buho Boost reserves the right to update these Terms of Service without prior notice.